Software Engineer

POSITION OVERVIEW

The Software Engineer role within e2open is an entry level position within the Development team, creating and updating programs to meet the needs of our customers.  Using a variety of software languages, tools and techniques, the Software Engineer delivers high quality products according to the specifications outlined by Product Management according to the standards set across the company.

RESPONSIBILITES:

The Software Engineer position within e2open is defined by the ability to support these responsibilities:

Technology

• Apply a basic knowledge of programming languages for software development
• Demonstrate a basic knowledge of database structures, queries, and performance
• Exhibit a basic familiarity of complex data structures, transformations, derivations, serialization, queuing theory, message handling, buffer management, threading, and other similar software constructs
• Understand the use of Open Source including licensing models, constraints, and proper incorporation
• Show experience with User Interface/Experience design, testing, constraints, validation, technologies
• Implement API design with security, backwards compatibility, validation, error handling…
• Practice interface security, data encryption, ethical hacking, and denial of service attack prevention
• Employ a basic understanding of operating system, file system, virtual machine management, maintenance, and performance management
• Understand basic network configuration including firewall usage, router management, load balancing
• Leverage deployment technologies including Docker, Chef, Terraform
• Exercise software build technologies including source control, build and branching, automation

Development

• Demonstrate the ability to cross train and learn new technologies
• Design, implement and test enhancement feature requests to enhance product functionality as needed with minimal risk to existing product stability, reliability, and performance
• Create unit tests and proactively validate all developed software
• Contribute to design decisions on new features
• Troubleshoot defects independently and cooperatively
• Work with and assist other departments with any technical issues that arise
• Follow best practices for security guidelines internally and in developed software
• Implement product ‘stories’ to create software exceeding customer needs
• Maintain existing components to improve performance and enhance functionality without regression

Support

• Work with support engineers, professional services, and sales engineers to investigate and handle customer and field escalated cases.
• Coordinate, respond, track and follow-up on customer problem reports/technical support requests
• Conduct technical investigation of product defects raised by customers or other groups like QA or Support
• Periodically monitor production or other critical systems for signs of potential problems
• Strong customer service and teamwork skills
• Suggest improvements to monitoring, system reliability or other factors impacting customer platforms
• Craft sound technical plan of action for resolution of complex problems and execute them
• Proactively eliminate unnecessary or invalid support requests
• Identify root cause for any errors detected

Process

• Follow processes, guidelines, procedures, and best practices defined by senior staff and management.
• Work with members in the organization across various time zones.
• Switch between multiple tasks based on dynamic priorities.
• Review security and data segregation models
• Knowledge of overall development lifecycle, processes, and process improvement

Communication

• Able to communicate well with others
• Ask questions without hesitation. Pursue resolution diligently until an answer is provided
• Write clearly, concisely and at a level appropriate for the intended audience

QUALIFICATIONS AND EXPERIENCE:

General Qualifications:

• Able to communicate well with others
• Participate in meetings, sharing ideas, experiences and retaining shared information
• Ask questions without hesitation. Pursue resolution diligently until an answer is provided
• Write clearly, concisely and at a level appropriate for the intended audience
• Commit to Ontime Delivery of committed work product
• Deliver a level of quality commensurate with requirements
• Identify obstacles and seek out appropriate help in removing them
• Show high motivation and a strong drive for results
• Evolve knowledge of products, markets, and customer needs
• Manifest a highly organized and detail-oriented work ethic
• Accept constructive criticism effectively

Technical Qualifications:

• C# and .NET 6
• SQL and SQL Server
• NET Core
• Git
• Web services (SOAP, REST) and microservices
• OOD (Object Oriented Design) and design patterns
• Microsoft C# coding conventions and .NET naming guidelines
• Postman API platform
• HTML and CSS
• Experience with Azure DevOps
• Bachelor's in computer science or equivalent domain
• 2 - 4 years of experience in similar roles.

PHYSICAL REQUIREMENTS:

General office environment and responsibilities requiring:

• Extensive use of computers involving viewing a monitor and keyboarding most of the workday
• Placing, receiving and participating in conference calls
• Occasionally moving and lifting objects up to 20 pounds
• May require 10% travel or more if needed

WHAT WE OFFER:

• Health Insurance: EPS Pacifico Plan 2 100% covered.
• Indetermined Employment.
• Company Bonus Program.
• Referral program.
• Training programs.