Telephony and Network Lead

About Tala
Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!
About the Role
This role encompasses engineering, supporting, and managing Tala's global telephony environment in a highly available (99.9% uptime) and scalable manner. This includes VoIP Infrastructure, Asterisk PBXs, Five9 call center systems, and call recording systems for the global Operations team.
Daily responsibilities include maintaining high quality and availability for all voice systems, supporting architecture tasks, and collaborating with Operations and Shared Services to strategize and implement a unified communications platform.  Additionally, the role is responsible for ensuring high availability of employee hardware, PBX servers, softphones, network connectivity, and other related hardware.