Trade Flow Support - Trading Application Support

Team: Technology Operations

Position Overview:

• Manage global trading platform readiness: pre-trading & post-trading
• Provide monitoring and support for end to end transaction flow across the trading platform
• Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
• Incident management: create and send reports following established process
• Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams
• Support scheduled changes: application deployments, network implementations and server maintenance
• Oversee automated processes, scheduled jobs and regular reports
• Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.
• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams

Required Qualifications:

• Hands on trade flow support experience a must
• Proficient in Linux OS
• Proficiency with Bash and a scripting language such as Python or Perl required
• Detailed practical knowledge of FIX. Ideally, familiarity with native exchange protocols
• Experience in SQL (PostgreSQL, MySQL, MS SQL)
• Familiarity with Kdb+ is a plus
• Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP) – a plus
• Bachelor’s Degree in Computer Science, Engineering or related subject
• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, and internal teams
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset
• Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment
• Experience with the Atlassian stack (JIRA, Service Desk, Confluence, Bitbucket, Bamboo), Elastic Stack and Nagios
• Knowledge of ITIL is an advantage

The minimum base salary for this role is $60,000 if located in New York.  This expectation is based on available information at the time of posting.  This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation.  This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions.  Successful candidates’ compensation and benefits will be determined in consideration of various factors.