Key Account Project Manager (x/f/m)

What you’ll do

Doctolib is looking for a Key Account Project Manager to join our Hospitals Business Unit.  In this role, you will be in charge of implementing Doctolib solutions in hospitals, medical centers chains, healthcare groups and public accounts, while ensuring high satisfaction of our clients. 

Your responsibilities include but are not limited to:

• Operational activities, including the configuration of our products.
• Set-up the project framework and governance with the client, defining the key objectives,KPIs and timeline;
• Lead and/or participate in the project: prepare & animate project meetings, coordinate all the streams with the client, identify & solve potential roadblocks, follow-up the advancement vs objectives and timeline 
• Give recommendations to perfectly integrate Doctolib into the client's environment: audit the activities, propose new ways of organization integrating Doctolib, ensure perfect integration into their IT systems working closely with the Technical consultant on the project
• Lead the change management inside the organization and ensure perfect usage: set-up & lead internal communication / change management plan, plan & lead users trainings, support users during their first days of usage
• Plan the future: identify opportunities to develop Doctolib inside the client (new users, new services..), ensure users are autonomous and that the right governance is in place, plan passover with the Key Account Performance Manager

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you:

• University education - a Master Degree is highly desirable;
• You have experience in client facing project roles in the Healthcare industry;
• You are comfortable with SAAS technologies or you have a keen interest in tech;
• You are organized, autonomous, and show the ability to adapt;
• You are customer obsessed and you have positive mindset.

Now, it would be fantastic if you: 

• You like to listen, understand and solve problems;
• You have one of this certifications: IHE, Prince2, PMP;
• You know how to convince and be tenacious and you express yourself perfectly in writing and orally. You should be highly proficient in Italian and advanced in English;
• You are excited by our mission, you want  to improve access to healthcare through technology;
•  You show a natural curiosity and want to learn about a variety of subjects.

What we offer

• A 3-month dedicated onboarding program - the Doctolib Academy
• Public transportation reimbursement of the public transport subscription for the home-to-work commute (ATM/regional trains)
• Electronic meal vouchers of €8.00 from Pluxee
• Supplementary Health Insurance with the opportunity to include family members
• Gym in the Milan office, equipped with tools and showers. Always accessible and offering 3 classes per week (yoga, pilates, functional)
• Breakfast in the office
• Free mental health and coaching services through our partner Moka.care
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Improve your language skills with lessons provided through inter-company e-learning courses available free of charge
• Hybrid base: Flat-rate contribution for internet and electricity (€240 gross annually)
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy. Applicable after 6 month

  The interview process 

• Talent Acquisition interview
• Hiring Manager Interview
• Final Interview

Job details

• Permanent position - Indeterminato. 
• Full Time
• Milan - Hybrid Solution 

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.