Senior Retail Designer, Cabinetry & Home Renovation

Senior Retail Designer, Cabinetry & Home Renovation

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

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Overview:
As a Sr. Retail Designer of Cabinetry and Home Renovation, you’ll transform customer visions into reality, guiding them through every step of their home renovation journey. From creating functional floor plans to managing end-to-end renovation projects, you will inspire confidence in both DIY homeowners and general contractors. Leveraging deep expertise in cabinetry, kitchen, and bath design, along with Wayfair’s extensive renovation product offerings—including cabinetry, tile, flooring, and plumbing—you will provide tailored recommendations that align with customer preferences, budgets, and timelines. The ideal candidate thrives in a proactive sales environment, combining design expertise, technical product knowledge, and sales acumen to deliver first-in-class design experiences and drive store growth.

What Does A Cabinetry and Home Renovation Designer Do?

• Take Lead on Cabinetry Projects: Create precise cabinetry designs, including custom solutions for kitchens, bathrooms, laundry rooms, and built-ins, utilizing 2020 Design Live or similar software. Review customer-provided sketches, blueprints, or planning guides to develop accurate measurements and design specifications.
• Share Technical Product Knowledge: Stay informed about cabinetry construction options (e.g., framed vs. frameless cabinets), materials (e.g., MDF, plywood, solid wood), and finishes (e.g., painted, stained, laminated) and educate customers about the benefits of cabinetry features, such as soft-close hinges, pull-out storage, and customizable configurations.
• Engage and Inspire Customers: Provide authentic, friendly customer experiences by understanding renovation needs, style, and customer budgets by conducting in-store, in-home, and virtual consultations. Offer recommendations that integrate cabinetry, kitchen design, and complementary product solutions.
• Guide Projects from Start to Finish: Manage end-to-end renovation projects for DIY customers and contractors, including product selection, mood boards, floor plans, and purchasing assistance. Support customers through the cabinetry purchasing process, from functional 3D renderings to placing orders and coordinating post-order services.
• Educate on Renovation Solutions: Keep up to date with current trends, materials, and finishes to inspire customers with innovative solutions. Leverage expertise to introduce customers to Wayfair's wide range of home renovation products, such as tile, flooring, kitchen, bath, and plumbing, while offering tailored design recommendations.
• Utilize Design and Sales Tools: Apply sales analytics, design software, and technical knowledge to create space plans, 2D/3D room views, and compelling presentations that drive store growth and profitability.
• Adapt to Dynamic Environments: Thrive in a fast-paced setting with rapidly changing products, promotions, and customer needs, maintaining a high level of focus and energy.
• Always Be Selling (ABS): You will pro-actively see each customer interaction as an opportunity to generate new design leads, build customer rapport, and generate new sales.
• Contribute to Team Success: Support store operations through floor sets, replenishments, and substitutions while sharing innovative ideas to enhance team performance.

What are the Requirements?

• Design Experience: 3+ years of experience in cabinetry, kitchen, bath, or other renovation categories, with a strong understanding of design principles such as spatial planning, product selection, and design trends. Preference for at least 1-2 years of cabinetry experience. 
• Technical Proficiency: Previous experience using 2020 Design software is required. 
• Sales Experience: Proven ability to achieve or exceed sales goals.
• Schedule Flexibility: Willingness to work a flexible schedule, including nights, weekends, and holidays, to meet customer and business needs.
• Education: A Bachelor’s degree or college diploma equivalent is preferred.
• Leadership: Prior experience as a leader or trainer in a retail, sales, or design environment is preferred.
• Certification: Certificates from any of the following are also preferred in consideration:
• National Kitchen & Bath Association (NKBA)
• National Association of Home Builders (NAHB)
• National Association of the Remodeling Industry (NARI)
• The Kitchen and Bath Design Institute (KBDI)
• Renovation Product Knowledge: Expertise in a wide range of renovation product categories, paired with a passion for helping customers bring their visions to life.
• Team Collaboration: Demonstrated success working in a team sales environment, with a strong drive to support and elevate the success of those around you.
• Organizational and Interpersonal Skills: Exceptional organization, self-motivation, communication, and relationship management abilities.

Additional Physical and Environmental Requirements:

Physical Demands

• Frequent movement: Standing, walking, and reaching with hands and arms
• Occasional sitting, climbing, balancing, and crawling
• Frequent stooping, kneeling, and crouching
• Ability to lift and/or move up to 50 lbs regularly, frequently, or occasionally
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Working Environment
• Exposure to varying temperature conditions
• Occasional noise and physical activity related to the job
• Minimal hazards in the work environment
  
  
  

What are the Benefits*?

• Competitive pay starting at $21.00 per hour, which increases based on your relevant experience + substantial quarterly bonuses
• Career development opportunities
• Health, vision, & dental insurance coverages (start on day one)
• Paid time off (start accruing time immediately)
• 401(k) with company match (up to 4%) 
• Eligible tuition reimbursement (after 6 months of employment)
• Wayfair Employee discount
• Paid / unpaid parental leave options
• Career advancement opportunities and much more!
  *Full Benefits as outlined above are based on full-time employment status, these may vary or change for part-time or seasonal status employees. Detailed benefit guides will be issued to anyone who is offered a position with Wayfair for further insights into all of the great offerings available. If you’re curious to learn more about a specific benefit detail, your recruiter or a member of our team onsite can help with this information!