Software Engineer (L4)

See yourself at Twilio

Join the team as our next Staff Software Engineer on Twilio’s FLEX product team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to expand the capabilities of Flex to enable customers with multi-channel and relationship focused engagements. 
At Twilio’s FLEX Interactions team we manage a high-availability, low-latency API that orchestrates channels across Twilio’s products – powering millions of customer engagements daily – with exceptionally high uptime, availability, and success rates.  We are looking for a Staff Software Engineer to help create a system that will enable customers to build seamlessly on top of Twilio APIs without friction. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted communication platform.

Responsibilities

In this role, you’ll:

• Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
• Design, build, and maintain massively scalable, highly reliable and resilient Java services hosted in AWS cloud working in a fast growing and engineering focused company
• Design customer focused and scalable software in a distributed system
• Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes
• Work with container technology - Docker/Kubernetes
• Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise
• Manage your work through the use of Github, Jira, and our build/deploy systems  
• Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5-8 years experience in software engineering, working on distributed systems at scale
• Extensive experience with RESTful API design and development
• Bachelor’s degree in Computer Science or related industry experience
• Familiarity with Java and applying best practice coding standards and writing high quality code
• Prior experience supporting mission critical production applications using observability metrics and tools (such as DataDog)
• Experience administering databases and integrating with data pipelines
• Positive attitude and aptitude to learn and execute quickly in a small team
• Excellent written and verbal communication skills

Desired:

• Experience with AWS, GCP or other public cloud providers
• Experience implementing modern automated testing approaches
• Experience building and deploying multi-regional systems
   

Location

This role will be remote, and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.