Partnership Success Manager

About the Role

In this role, you will help scale our potential by opening up a broad set of customers via Mixpanel’s partner ecosystem. You will work directly (often onsite) to shepherd Partners through a certification process and enable them to work with Customers to build products and experiences that people love. Our Partner Success team overlaps with traditional Sales Engineering and Customer Success roles - with the distinction that you will be building up a team of external partners to deliver that value versus working directly with customers.

More specifically, you will deliver seamless onboarding & on-going enablement that educates our Partners about the many facets of the Mixpanel solution including joint-value positioning, implementation, and product training. You’ll work with a portfolio of partners (solution, technology, reseller, and hyper-scaler) to scale Mixpanel across multiple regions with the ability to impact a large number of companies. You will also collaborate with our Solution Engineering and Customer Success teams to share best practices and provide a best-in-class experience to our end customers via Partners.

Beyond the Partner programs, you’ll build deep knowledge in the Mixpanel platform and expertise in the analytics space. Your ability to identify and create this experience for partners and their customers is crucial to helping Mixpanel grow its business and bringing our product portfolio into companies around the world.

Responsibilities

• Lead the delivery & maintenance of our Partner onboarding, training & certification programs for any new or existing partners who manage the Mixpanel solution for their end customers
  • Work with Partnership Managers, sometimes in multiple regions, to develop an intimate understanding of the businesses and strategic objectives of each partner & then align our Partner Programs to support those objectives through effective delivery of Partner onboarding and training curriculum
  • Partner with key stakeholders (Sales, Customer Success, Enablement, Product & Engineering) and cross-functional leaders/teams to secure internal support & resourcing for training programs and to deliver a unified approach with partners
  • Continuously evaluate existing Partners’ competencies/needs along with customer needs in order to surface areas for improvement or new opportunities for partners
• Set partners up for success on projects with mutual customers
  • Effectively present resources for partners for repeatable services at scale: updates on positioning, differentiating our offering, best practices in demo’ing, measuring analytics ROI, and creating a services economy around Mixpanel
  • Answer technical questions and provide partners with the ability to self-serve as appropriate
• Assist in the design and optimization of our Partner Programs, including onboarding, training, & certification of Partners to allow for a world-class partner experience
  • Use creativity to propose new onboarding & ongoing training processes and methodologies and refine training program based on experiences and partner feedback
  • Manage and be the support for partner operations & tooling regionally

We're Looking For Someone Who Has

• 3+ years experience in a client-facing professional services, sales engineering, or customer success
• Adept at managing complex projects with assorted stakeholders, working across teams and departments
• Understands analytics best practices and use cases across industries/verticals and is able to translate these strategies into tailored Partner onboarding & training
• Desire and energy from making others successful - a “teach someone how to fish” mentality
• Has a passion for data and analytics, with the ability to apply creativity and curiosity to the problem-solving process. Bonus points for depth in user analytics/product analytics -- you will become a Mixpanel expert!
• Experience analyzing data to drive continuous improvement and prove the efficacy of programs.
• Experience working with customers and ecosystem partners in the EMEA region

Bonus Points For

• Fluency in multiple languages