Customer Relations Advisor - Insurance (French)

Customer Relations Advisor - Insurance (French) About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Leadership/Team Quote: From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com’s mission in the best way you can. Role Description: This role is part of our Transportation Unit, which has an established insurance business aimed at providing peace of mind to car rental customers. We plan to use this foundation to unify our insurance resources and deliver insurance products across all segments, including accommodations, transportation, and attractions. The strategic goals include building an insurance operating model to meet our requirements and expanding our global footprint of general insurance product offerings. This will enhance the customer insurance experience and drive profitability through innovation, industry knowledge, and focused efforts. Key responsibilities include managing customer insurance plans, delivering clear communication on claims decisions, collaborating with other departments, and maintaining data integrity throughout the claims lifecycle. The role requires excellent communication, problem-solving skills, a positive attitude, and the ability to work in a fast-paced environment. Advisors will support customers across multiple channels and develop product knowledge to resolve queries effectively. Key Job Responsibilities and Duties: Managing customers’ insurance plans effectively to minimize claims life-cycle while staying in sync with the Insurance Regulations. Delivering effective and clear communication to the policyholder of all claims decisions. Collaborating with other departments as required to resolve any issues regarding claims. Remaining objective throughout the claims handling process, with the ability to display confidence and patience when dealing with challenging circumstances. Capturing and recording data, ensuring its integrity throughout the life-cycle of the claim. Qualifications & Skills: You’ll love helping people and will genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan. Written and verbal fluency in French and English. Take ownership of your work and multi-task well. You’ll have a desire to work in a fun, fast-paced and changing environment. Keep calm under pressure, confidently work and deliver to deadlines and understand the importance of time-sensitive issues. Benefits & Perks - Global Impact, Personal Relevance: Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include: 25 (rising to 28) days of annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Working hours on a Monday to Friday basis Huge learning and development platform tailored to you Shopping and leisure discounts through Perkbox Wellbeing focus Mental health first-aiders and free supports Performance-based annual bonuses. Health Insurance Discounts. Contributory pension plan. Delicious catered free meals accessible at our office. Diversity, Equity and Inclusion (DEI) at Booking.com: Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application Process: Let’s go places together: How we Hire This role does not come with relocation assistance Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.