Software Engineer, Full Stack

Hearsay is seeking a proactive Software Engineer, Full Stack with hands-on experience in building and deploying industry-leading Compliance solutions to continue helping us raise the bar in our product offering. As a Software Engineer, Full stack at Hearsay, you’ll have the opportunity to influence, architect, and release various end-to-end solutions solving the needs of both end users and internal teams. This is a distributed team, so being comfortable collaborating in a remote environment is critical.

About Hearsay Systems

Founded in 2009, Hearsay Systems is the global leader in digital client engagement for financial services, trusted by leading financial firms including BlackRock, Charles Schwab, and New York Life. Our platform empowers over 260,000 advisors and agents to compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, X, Instagram), websites, text, and voice.

In August 2024, Yext (NYSE: YEXT) completed its acquisition of Hearsay Systems--combining its industry-leading digital presence management platform with Hearsay Systems’ compliant engagement solutions across social media, websites, text, and voice. Now, brands will be empowered to manage all digital channels and touchpoints throughout the customer journey—from one single platform.

With globally distributed teams in North America, Europe and Asia, we are a tight-knit, dedicated team that passionately believes in our products, people, and culture.

What You'll Do

• Driving development and improvement of Hearsay functionality, APIs and databases across Engineering to enable various teams’ success.
• Owning large parts of critical codebases and becoming a domain expert for your team.
• Working with engineers, product owners, and UI/UX designers to consistently deliver updates and improvements in a continuous release cadence.
• Thoughtfully scaling systems to respond quickly to sustained usage growth.
• Maximizing the value delivered by driving best practices across our technology and team processes
• Opportunities to travel a few times a year to meet with coworkers in various locations in North America.

What You Have

• 2+ years of software development experience with big data processing systems or online services.
• Extensive experience working across the technical stack, developing modern web apps, and building systems that scale.
• Familiar with AWS and its key services or deep understanding of equivalent industry tools
• Advanced proficiency in at least one programming language (JavaScript, Python, Go, Java, etc)
• Dedication toward building stable, reliable, and resilient software
• Openness to diverse perspectives and collaboration with varied approaches.
• Confidence in sharing your knowledge in group settings and participating in healthy debate.
• Ability to handle open ended problems and ambiguity.

Tasks and Responsibilities

• Commit code for Python and Go based applications, microservices, web applications and Temporal based applications.
• Participate in your team's on-call rotation and carry out tasks if alerted
• Implement a new feature with accompanying unit, integration, and end to end testing to validate functionality
• Debug an issue across a wide range of AWS tooling, including EKS, EC2, S3, SQS, EventBridge, DynamoDb, Postgres to own and solve problems end to end
• Review code in GitHub or pair program in a Slack Huddle to upskill team members and maintain quality standards
• Join Zoom calls for various agile ceremonies such as sprint plannings,  backlog refinements, board replenishments or similar to incrementally deliver solutions in fixed intervals.