NAM Services Manager (Financial Services)

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

  The Team:
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.   The Role:
The Manager, Professional Services is responsible for driving successful deployments of the Celonis technology across all customers in the region. As a Services Leader, you will lead an organization including consultants and engagement managers to fulfill the strategic and operational objectives of our field consulting team. You have a passion for technology, solving complex customer problems, and developing high performing teams. You have a growth mindset and strive for a role that encourages you to continuously expand your knowledge and think creatively.   The work you’ll do:

• Lead and manage a team of 7+ Consultants based within the vertical
• Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
• Communicate with customer stakeholders, handle escalations and navigate challenging situations with positive and balanced results
• Ensure that the Celonis Services team is fully enabled and leverages the appropriate capabilities on customer deployments to maximize value of Celonis solution
• Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Ensure services deliverable quality with high utilization rates
• Continuously improve and enhance the implementation methodology to drive efficiency and consistency
• Recruit and develop a high-performing Celonis Services team, developing career paths for team members that allow for growth and development within and beyond the Celonis Services team
• Work collaboratively with and influence other departments, especially Product, Sales and Value Engineering, to promote customer satisfaction and achieve business unit and company goals
• Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and enablement across your team

The qualifications you need:

• Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
• Significant experience in driving successful software deployments at enterprise customers across different industries
• A deep understanding of enterprise customer relationships
• A top-performer with demonstrable past success achieving relevant targets and KPIs
• Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
• Demonstrated experience in recruiting, motivating and retaining top talent
• Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
• An entrepreneurial approach, self-aware and an inspiring character with great energy

 

**Visa sponsorship is not offered for this role.**

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.The base salary range below is for the role in New York, based on a Full Time Schedule. $140,000—$198,000 USD

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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