Binance
Complaint Analysis Manager
🌎
Asia
2w ago
👀 9 views
📥 0 clicked apply
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are seeking an experienced and highly motivated individual to lead the analysis and insight generation of customer complaints.
The successful candidate will be responsible for developing and implementing a complaint analysis framework that entails identifying trends, root causes and providing meaningful insights to drive process enhancements and improvements.
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