Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As the Quality Control (QC) Lead, you’ll serve as the on-site quality expert at our medical device fulfillment center in North Phoenix, Arizona. You’ll lead QC activities to ensure that the assembly and kitting of Ro products are carried out in full compliance with established standard operating procedures (SOPs), with all necessary documentation completed in real time. This role is critical in maintaining a compliant audit trail for every step of the process - from the picking of raw materials to the final assembly of finished goods.
You’ll work closely with the on-site QC Associate, as well as the Assembly and Warehousing Teams, to ensure accurate and efficient daily product inspections. In addition to overseeing inspection activities, you’ll be responsible for reviewing and maintaining monthly logs in a timely manner, supporting the training of assembly staff, and serving as the owner of the Quality binder. You’ll play a key role in ensuring the Fulfillment Center remains audit-ready at all times and will act as the primary liaison with inspectors until a Product Quality representative is available. This is a hands-on, high-impact role designed to uphold Ro’s quality standards and contribute to a culture of operational excellence.
This posting is for our location in North Phoenix, AZ. This is a Full-time (40hr/wk) opportunity. It is an 8-month assignment from Monday, 6/30/25 - Friday, 2/27/26.
