About the job

Onapsis is rapidly expanding, achieving record growth year after year. We are seeking passionate contributors who thrive in an open and collaborative environment.

Onapsis protects the applications that run the global economy. Only Onapsis delivers a next-generation platform for protecting mission-critical applications by providing the actionable insight, change assurance, automated governance and continuous monitoring capabilities required by cross-functional teams to discover risk, optimize workflows, control change and automate reporting. Onapsis’s holistic approach empowers enterprise organizations to embrace and accelerate SAP and Oracle E-Business Suite modernization, cloud and mobility initiatives, while keeping their ERP, CRM, PLM, HCM, SCM, BI and cloud-based mission-critical applications protected and compliant.

Headquartered in Boston, MA, and with regional offices in Romania, Heidelberg, Germany and Buenos Aires, Argentina, Onapsis proudly serves more than 300 of the world’s leading brands and organizations, including many of the Global 2000.

For our Romania Office, we are looking for an IT Support Engineer. The IT Support Engineer will serve as a key member of our IT Team, as it is the central point of contact for all IT related incidents and service requests. This role provides technical advice and support to help people use computer software and hardware effectively, working in a dynamic, fast-paced environment. The IT Support Support Engineer reports to the Global IT Director.

What you will be doing, your legacy

• Diagnose and resolve software and hardware incidents, including operating systems (Windows, Mac and Linux) and across a range of software applications.
• Assist all our users with any logged IT related incident when called upon, providing remote or face-to-face support.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; discuss and escalate incidents to other IT teams where necessary.
• Collaborate with the IT Infosec teams on solving security issues and improve security posture..
• Accurately record, update and document cases using the IT Ticketing System (Jira).
• Accurate record and consistency amongst all inventory systems (Snipe IT, JumpCloud, Google, Active Directory)
• Connect new users to networks and provide initial onboarding helping them to setup, understand and use Onapsis tools in a basic manner
• Resolve office incidents with printers, copiers, scanners and other Issues.
• Strong focus on SLA's providing quick & professional service to our users
• Review and brainstorm service level reports and actively collaborate on proposing & implementing improvements to our services, processes or procedures.
• Identify and actively pursue the opportunities for scripting & automation (Powershell / Bash / Python scripting experience is required)

Requirements

• Previous experience of working in an IT support role (at least 1-2 years)
• Intermediate knowledge of Microsoft Windows, Ubuntu & Mac OS client operating systems as well as various software packages including Microsoft Office & Google Suite; Jumpcloud knowledge is a plus
• Strong client focus and passion about helping people and fixing technical issues.
• Curiosity & Analytical skills.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and via email / Slack.
• Ability to work as part of a Global team understanding & respecting the cultural differences
• Technically solid in general IT issues (software deployment, user privileges handling, ticketing activities)
• Willing to work flexibly and with enthusiasm.
• Good English level is a must
• General understanding of tactics, techniques and procedures associated with cyber threats and the ability to develop relevant alerting, countermeasures, and threat hunting techniques.
• Basic understanding of security tools, protocols, cryptography, authentication, authorization, networking, operating systems and endpoint security.
• Strong self-motivation, problem solver and orientation toward results.
• Innovative mindset and ability to work with other IT Teams.

Nice to have

• Experience on Google Apps for Work suite
• Basic experience in endpoint troubleshooting.
• Experience with Linux desktop distributions (troubleshooting, installation of tools, etc)
• Information Security concepts and experience dealing with IS issues (virus, malware, phishing attacks, etc)
• Practical experience working in an agile environment.
• Scripting & Automation experience (Python, Powershell, other scripting languages)
• Ability to understand and configure interfaces using APIs - Webhooks - SSL certificates or tunnels
• Basic understanding of LLMs and AI (ChatGPT and Others)
• Experience with middleware’s (Boomi, Celigo, Mulesoft Composer)
• Experience with automation tools (n8, Ansible, Terraform, Puppet)
• JumpCloud experience

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Employment: Onapsis hires full-time employees in Romania. We do not engage with SRLs or B2B contractors.

Location: Onapsis established a new development center in Bucharest. This role is hybrid (1-2 days from the office per week).

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

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