Cask is with you for what comes next.

Are you a technical writer with a knack for transforming complex information into clear, actionable content? We’re looking for a talented individual who can work independently as well as collaboratively within a team, elevating team members when needed. In this role, you'll clearly communicate needs, issues, and dependencies to ensure optimal service for clients and project teams. Your active listening skills and empathetic approach will help you tailor communication to diverse audiences while navigating a landscape of competing priorities and ambiguity. We value curiosity about technology, adaptability to change, and a drive to continually learn and apply new ideas. If you possess strong analytical and creative problem-solving skills, and can influence stakeholders in a consultative manner, we’d love to have you on our team. Join us and contribute to impactful projects while maintaining a balanced and productive work environment.

What you’ll be doing:

• • Provide technical documentation that helps clients get the most out of their applications
  • Synthesize information to develop or update content as directed
  • Design, develop, and implement customized technical documents, such as knowledge articles, user manuals, job aids, guided tours, help documents, and tutorials
  • Capture, edit, and manage screenshots to create clear, consistent images 
  • Coordinate for publication in print (e.g., PDF, PPT) and electronic (e.g., knowledge base) format
  • Support team in collecting and interpreting technical data or information to assess needs, objectives, functions, features, and requirements
  • Work cross-functionally with client stakeholders, software developers, and other team members throughout the content production process under the guidance of senior technical writers or manager 
  • Review and/or copyedit content developed by other team members 
  • Perform 508 Accessibility checks to comply with WCAG on all content created

What You’ll Bring to the Table:

• Professional Experience:
• Career-development professional within field
• Requires moderate skill set and proficiency in discipline 
• Proficient working with Microsoft 365, SnagIt, and Google Workspace (HTML experience a plus)
• Conducts work assignments of increasing complexity, under supervision with some latitude for independent judgment
• 1-3 years of work experience in a relevant or related field
• Able to quickly grasp complex concepts and make them easily understandable through text and graphics for technical and non-technical audiences
• Able to comfortably and professionally communicate with colleagues and external partners at all levels of seniority
• Able to manage multiple projects simultaneously
• Excellent communications skills, both verbal and written, that reflect strong critical thinking, analysis, and synthesis capabilities
• Self-motivated and effective in a fluid environment
• Education and Certifications:
• Associate's Degree in Information Technology, Business, or related field; and 1-3 years experience, or more, working in professional services teams, information technology, or business operations; OR equivalent combination of education, training, and experiences relative to the domain of expertise

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $62,000 to $83,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.