Job Description
Dotmatics is a leader in R&D scientific software connecting science, data, and decision-making. Its enterprise R&D platform and scientists’ favourite applications drive efficiency and accelerate innovation. More than 2 million scientists and 10,000 customers trust Dotmatics to help them create a healthier, cleaner, safer world.
Dotmatics is a global team of more than 800 team mates dedicated to supporting its customers in over 180 countries. The company is headquartered in Boston, with teams located around the world.
Dotmatics is backed by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software scaleup companies. Learn more about Dotmatics, its platform, and applications including Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express and LabArchives at https://dotmatics.com.
Come join us!
As an evolving, global business at the cutting edge of scientific innovation, we offer curious, bright minds from around the world the chance to make immediate impact. We offer meaningful benefits in each market, generous pension/retirement savings plans, equity and a collaborative, remote-friendly work environment centred around core key behaviours and high levels of integrity.
What do we need
Protein Metrics is seeking a talented Senior-Level CloudOps Engineer to provide overall support and to implement professional services for our cloud-based Byosphere Software. The individual in this role will need to be able to cover Eastern timezones to support customers.
You will leverage their deep experience leading software implementations and be keen to develop expert knowledge of Protein Metrics solutions to inspire customer confidence. This person will be responsible for providing technical support for Protein Metrics applications. The individual is expected to work within a small team, deploying, upgrading, monitoring, troubleshooting, and maintaining our desktop product as well as our client/server-based system (deployed either on premises or on AWS). This role is working on Scientific software and supporting customers with queries on the scientific software so possessing an understanding of Biopharma or Life Science industry is essential.
This position will report to the Biomedical Engineering Lead and will provide support to customers across multiple time zones with a primary emphasis on North America and then on Europe.
In this role you will get to:
- Install, provision, and administer Protein Metrics applications on Linux and Windows environments (on desktop, on-premises servers, and Cloud).
- Define and implement integration solutions between our Enterprise Software and external tools such as ELN and LIMS
- Communicate with customers and their IT to deploy our Enterprise Software solution.
- Maintain, upgrade, and migrate Protein Metrics applications for customers.
- Conduct root cause analysis following incidents and implement preventive actions, documenting incidents and following up with Product Management and Engineering for resolution.
- Proactively monitor the cloud environments and troubleshoot issues as they arise.
- Monitor security threats and health of our systems using tools and services such as DataDog or CloudWatch and address alerts.
- Prepare and maintain documented operating procedures.
We are looking for people who have a minimum of 5 years working in Pharma/Biopharma environments and have studied Computer Science, related Technical Field OR/AND Bioinformatics, Chemistry or Biology. You will be someone with a proven background in supporting cloud environments.
The key skills we are looking for
- AWS Deployment
- Linux OS Environment (RHEL, CentOS, etc.)
- Monitoring Tools (AWS CloudWatch, DataDog)
- Relational Databases (MySQL)
- REST APIs
- JavaScript and Python
- Deep understanding of the Biopharma or Life Science industry
You may also have
- ELN, LIMS, Mass Spec Software or other Scientific Analysis Software for BioPharma Analysis
- Network Administration
Total Rewards
Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition.
Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.
Other Total Rewards Offered
- Equity Compensation
- Medical, Dental, Vision, Insurance
- Health Spending Accounts
- Wellness Benefits (Mental Health Apps and Fitness Perks)
- Company-paid Life and Disability Insurance
- 401k Retirement Plan (with 4% company match; immediate vesting)
- Flexible Time off Plan (for US exempt employees)
This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.
Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.
