As an Enterprise Client Success Manager at Yotpo, you will be responsible for spearheading customized strategy, deploying Yotpo’s solutions, and building relationships with some of the world’s most established direct-to-consumer brands. Being a strong communicator with project management experience, commercially adept, analytical, service oriented, and consultative are central to this role. 

How you'll make an impact:

• Spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands in the EMEA and APAC regions. 
• Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in ecommerce marketing for our diverse client base.
• Develop opportunities to drive up-sells and contract renewals.
• Serve as a strategic consultant for your clients’ business while leveraging Yotpo’s solutions, working with clients to optimize their eCommerce marketing strategies with Yotpo’s products.  
• Analyze key account statistics and performance metrics to identify pain points and patterns, delivering ROI and optimizing value for our customers. 

What to bring:

• 2+ years experience in client facing project management/strategy/consulting- preferably in a SaaS environment.
• A proven track record of retaining and growing client relationships.
• Expertise presenting concepts and vision to senior teams and influencing their strategy.
• Ability to communicate technical concepts to technical and non-technical audiences
• Experience of working with e-commerce and other website platforms, content management systems, and responsive websites.
• Positive attitude and ability to build rapport from initial conversation and throughout the client lifecycle.
• Ability to work in a hyper-fast paced and dynamic environment.
• Familiarity with web design and development projects, analytics and tracking, CMS platforms, HTML/CSS, API, etc.
• Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing
• Native English speaker - a must, additional European languages - a BIG advantage. 
  

  You’d love Yotpo if:

  • You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology
  • You want to work with the most progressive, disruptive and beloved brands in eCommerce
  • You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem
  • Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you

  What we offer:

  • Private healthcare with dental and optical included
  • Pension contribution
  • Voluntary death in service policy
  • Cycle to work scheme
  • Generous PTO, volunteer days, holidays and flex days. 
  • Individualized career development, rewards and recognition. 
  • Wellness and philanthropic programming and events.