Finance Manager III, GFS Services FP&A

Amazon is seeking an experienced candidate for a role in Global Finance Support (GFS) organization to lead workforce capacity planning team for our Worldwide Finance Operations teams and global stakeholders.
This is a key senior level position, with a very high visibility within the organization and will require the candidate to partner with Amazon Finance Operations team with a headcount of over ~4000 spread across 8+ geos, to understand E2E business process and develop forecast models to support headcount needs for close to 180 different services to deliver world class service performance.
This position requires a proactive, highly motivated individual who can start from scratch, build models to solve business problems and have the skill and backbone to convey right message to management, who can assist in the strategic allocation of resources around the globe.
The ideal candidate must demonstrate strategic thinking, strong leadership capabilities, and excellence in cross-functional collaboration, while maintaining superior attention to detail and effectively managing multiple priorities. Technical expertise required includes proficiency in Financial Planning & Analysis (FP&A), experience with financial tools such as Cognos, Amazon QuickSight, Tableau, and Anaplan. Additionally, possess working knowledge of databases and data structures, in order to collaborate with DE/BIE teams. This position offers significant growth potential within our dynamic, global organization and represents an opportunity to make meaningful impact at scale.



Key job responsibilities
Key Responsibilities:
- Develop and improve forecasting models using data collection, data analysis and statistical tools
- Create optimal capacity plan for Finance Operations business by managing trade-offs between Customer Experience and Cost Effectiveness.
- Coordinate with Operations and Finance teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.
- Mitigate capacity risks by managing dependencies across multiple operational teams and sites
- Capacity planning for new business/sites
- Clearly communicate dependencies and manage/track exceptions with Senior Management.
- Manage the daily, weekly, and monthly reporting of capacity performance in each site via Key Performance Indicators.
- Support local site management and workflow teams to optimize staffing requirements.
- Project management skills are required for success in this role.


Leadership and Management:
- Participate in recruiting efforts. Continually raises the bar.
- Execute vision and goals for the team or the department.
- Guide recruitment, retention, staff training and performance reviews.
- Build relationships: Make and keep commitments, seek opportunities to partner with customers, be optimistic, and anticipate needs.
- Ensure the department is well planned: Define opportunities, communicate vision and goals in a way everyone understands, know what most important and set priorities is, ask for commitment, follow up on progress being made, promote accountability.
- Protect our brand: Know and live the values, ensure team members are living the values
- Work on critical projects that serve major parts of the business.
- Serve as Team lead for medium and large scale projects.
- Actively participate in strategic initiatives and special projects when assigned or required.
- Lead cross functional systems and process improvement initiatives
- Provide high level support to business partners. Compile and present materials to senior management

A day in the life

- 8+ years of tax, finance or a related analytical field experience
- 6+ years of applying key financial performance indicators (KPIs) to analyses experience
- 6+ years of creating process improvements with automation and analysis experience
- 5+ years of directly managing and leading a team of 5+ members experience
- Knowledge of Excel, COGNOS, or Oracle
- Bachelor's degree in a quantitative field (engineering, economics, mathematics) required - Demonstrated analytical skills.
- 9+ years experience in analysis (Customer Service analysis or Operations analysis) required;
- Strong English language oral and written skills
- Advanced proficiency with spreadsheet software (e.g. Excel) is a must; and working knowledge of reporting tools like Anaplan, Tableau, Power BI, QuickSight etc.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience with process documentation and design
- Experience building complex models using various statistical tools for optimization and then communicating plans or risks accordingly
- Experience with dimensional data modeling, data warehousing, and ETL tools and concepts
- Demonstrated ability to meet tight deadlines and prioritize workloads.
- Proven ability to develop new ideas and creative solutions.- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-making
- Demonstrated analytic and data management capabilities and reporting presentation of complex data
- 5+ years’ experience in Capacity planning/ Work force management experience
- Strategic, long term critical thinking and planning
- Familiarity with Agile software development methodologies
- Familiarity with AWS cloud infrastructure and services
- SQL and basic programming experience to automate tools whenever appropriate.

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