Flight Itinerary (About The Role)

As a Staff Product Manager within our Digital Customer Experience division, you will play a pivotal role with a high-profile, tier-one client, spearheading the strategy, evolution, and comprehensive management of our product offerings. You will be the voice for the customer's perspective and industry insights, collaborating with specialist product owners and our technical team to craft cutting-edge digital experiences for the airline sector. Together, you will ship highly visible enhancements used by millions of travelers. 

This role demands a dynamic approach, you should be equally as comfortable with writing detailed requirements as you are engaging with top-tier executives. Ideal candidates might have a background in the airline sector, focusing on digital customer engagement, or possess the visionary capacity to propel the sector forward with innovative concepts from outside the industry. 

This position is remote and open for location in Miami, FL or Bogota, Colombia. You will be working remotely, alongside other FLYR crew in the area and spending time at our client offices. 

Come onboard and lead FLYR to new heights with us!

What Your Journey Will Look Like (Responsibilities)

• Strategically steer and oversee the product vision and execution for a high-value, multi-brand client relationship.
• Elevate our product trajectory by pinpointing market shifts, conducting competitive assessments, and integrating insights from beyond our sector.
• Devise and implement data-driven strategies to augment conversion rates and enrich the overall experience for airline passengers utilizing our platform.
• Manage daily interactions with stakeholders and refine the product backlog, while also navigating high-level discussions with executive stakeholders. 
• Guide marketing, design, and related teams to forge a seamless and outstanding user journey, employing your extensive influence and expertise to refine the overarching UX strategy and contribute to the evolution of design systems and best practices.
• Act as the crucial liaison between technical teams and business partners, adeptly converting business needs into technical requirements and vice versa.

What To Pack For This Trip (Qualifications)

• Fluency in English and Spanish, with the ability to engage in intricate technical discussions in both languages. 
• 8+ years of experience in product management or related fields, with a solid foundation in enterprise-level software and airline / travel technology. 
• Demonstrated experience with high-stakes enterprise software projects.
• While not required to be an engineer or UX designer, a fullstack understanding of essential technologies from databases to APIs and UX design is expected.
• Proven track record in managing large-scale projects with multiple stakeholders and competing demands. 
• Proficient in crafting roadmaps and executing projects with teams that follow agile development practices.
• Autonomous initiative-taker with a history of launching new projects and resolving complex issues through detailed analysis and action.
• Exceptional communication and leadership skills, enabling effective collaboration across functions through power of influence and authority of experience. 
• Ability to simplify complex issues for diverse groups.

Optional Carry-On (Preferred Qualifications)

• Domain expertise in enterprise software or aviation realms.

First-Class Amenities

• Equity in Series C startup with high growth potential
• Comprehensive healthcare plans (Choice of PPO & HMO available)
• Generous PTO policy and flexible working arrangements
• 401K with company match
• 100% paid Parental Leave for 12 weeks
• Annual educational fund