POS-15865

About You

At HubSpot our core value is to Solve for the Customer. The UX team lives this everyday as we strive to better understand, serve, and delight our customers.  We help more than 200,000 small and medium-sized businesses grow their businesses everyday.

If you’re a very experienced UX Researcher interested in working in a fast-paced SaaS tech environment and excited to drive forward strategic research projects with demonstrated impact - we’d love to hear from you.

What’s UX Research like at HubSpot?

• You will be part of a community of approximately 40 UX researchers
• UX researchers are embedded directly within product lines to be as close to the customer and product strategy as possible, in order to gather the greatest insights to impact our customers
• You will be empowered to show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both. 

In this role you’ll get to:

• Inform and execute against UX research roadmaps for a core product and experience, addressing aspects of software.
• Provide thought leadership to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations, and conversations to build consensus and persuade action based on findings.
• Contribute to the creation of customer experience tools and frameworks (archetypes, journey maps, UX benchmarks).
• Collaborate with other researchers across Hubspot to raise the bar for research and align on best practices.

• Collaborate with product teams to translate research insights into actionable improvements to the user experience.
• Show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both. 
• Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, and conversations.  
• Build domain knowledge across product areas
• Contribute significantly to improving design system quality and exemplify HubSpot’s commitment to craft
  
  
• Use knowledge of root causes to identify gaps and improvement areas within specific user journeys across HubSpot’s products and platform.
• Measure and track the health of cross-cutting user journeys for the platform.
• Partner with engineering and UX leaders, helping improve collaboration and drive team effectiveness and efficiencies. 
• Define and establish UX assurance standards, methods, and processes that integrate into the product development lifecycle.
• Model ways to gracefully shift gears as new information becomes available.

We are looking for:

• Emotional resilience and self-organization - since we work in fast-paced environments where you can pave the way through ambiguity.
• Deep knowledge of mixed research methods and the ability to apply research methods appropriate to the questions at hand and adapt methods as needed to align organization and product needs.
• Ability to work with and influence partners to explore ambiguous spaces and create meaningful and usable solutions. 
• Business expertise: ability to understand business drivers and provide research consultation.
• Known for uncovering new unmet user needs and setting a long term vision for the design system
• A synthesizer with deep analysis skills and a knack for improving our telemetry, tooling, and data collection systems
• Entrepreneurial and curious mindset, strong communication and interpersonal skills.
• Strong facilitation skills - Hubspot’s culture gives us the opportunity to work with small autonomous teams so there is a need of alignment both async and through group meetings. 
• Demonstrate experience in delivering successful, intuitive products
• Thrive when collaborating on strategy and vision with partners, leaders, and teams
• Can balance scope, speed, and quality to reach outcomes
• Understand how your projects align with and advance a company-wide strategy
• Share our HEART values and practice growth mindset

About UX at HubSpot

Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!

Want to know more about product design at HubSpot?

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

Cash compensation range: 197900-316600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.