With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

As part of Microsoft Customer Experience & Success (CE&S) with over 17000 employees worldwide, the International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers.
Join our expanding and culturally diverse iCSU team as Cloud Solution Architect (CSA) for App Innovation and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.

The CSA is a customer-facing role, and you will own technical relationship between the customer and Microsoft for the most innovative projects, helping customers to leverage their Microsoft investments through platform thinking, architecture design across technologies, hands-on development of PoCs, implementation support, and solution optimization engagements. and you will join our passionate, collaborative, and innovative team of experienced App Innovation CSAs in India who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them get ready.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.