The Customer Business Outcomes (CBO) team engages customers to define their business outcomes, quantify value, and drive actionable plans for their success. We are looking for a Customer Business Outcome Specialist to support the US Enterprise Northeast segment to combine business outcomes and technical expertise to empower customers to articulate and achieve their business goals.

The primary focus of the Customer Business Outcome Specialist will play a key role in executing and implementing a  multi year Business Case for Digital Transformation with our customers, combined with our ecosystem of partners and industry influencers. Specifically, in this role, you will manage the relationships with the field sales community to discover and validate the customers’ desired business outcomes, quantify the value, identify the capability needs and assess the customers’ maturity level, and model the scenarios of financial impact. As a Customer Business Outcomes Specialist, you will execute Solution Assessments that also ensure that our solutions are a good fit based on the current state of our customer’s technology environments to ensure adoption, and you will apply our Customer Business Outcome (CBO) methodology and work closely with America’s Regional Vice Presidents (RVP), Account Team Unit (ATU) General Managers, and Worldwide Commercial Business Industry Leads & Subject Matter Experts (SMEs) to ensure domain expertise. In this customer-facing role, you will need to support and manage meetings and presentations to executives, board members and other valued stakeholders.

In this role, you will need to be versatile and have strategic sales experience, be deeply committed and passionate about improving customer outcomes through technology innovation and transformation. This role will focus on identifying, clarifying, and delivering business outcomes for our customers and translating their capability needs to the relevant areas of the Microsoft portfolio to provide guidance and acceleration to account team orchestration (Account Executive, Account Technology Strategists, Solution Specialists, Digital Advisors, and Cloud Solution Architects).

This role will be based in the Northeast US. By applying to this U.S. based position, relocation is not provided for the role.

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