The Cluster Operations Leader manages Amazon Data Center Clusters and Colocation Operations within their assigned region. As the senior Infrastructure Operations leader, they oversee safety, security, availability, scaling, efficiency, and cost management.
Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and Amazon Web Services, while DCEO handles mechanical, electrical, and controls systems for critical environments. Though operating independently, a physical security team works closely with these functions to protect people, assets, and customer data.
The Cluster Operations Leader builds and leads high-performing teams across these functions. They manage daily operations while applying technical expertise to address emerging challenges. Their role requires both strategic oversight and the ability to dive deep into specific issues.
As a vital member of the management team, the Cluster Operations Leader helps scale the world's largest cloud computing infrastructure. The position demands innovation to solve complex daily challenges and drive operational excellence. Success in this role requires strong technical knowledge on both engineering (electrical and mechanical) and compute systems, process optimization skills, and dedication to achieving world-class operational performance.
Key job responsibilities
- Hire, manage, and develop the operations team, including compute and engineering operations managers, and their teams
- Achieve organizational performance goals for safety, security, availability, scaling, efficiency, and cost
- Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions
- Operate and maintain mechanical, electrical, and controls systems in Amazon Data Centers, including preventive maintenance, corrective maintenance, and change management
- Manage Colo Data Centers service providers to meet or exceed contracted performance SLAs
- Lead safety, security, and availability incident response, management, and resolution
- Improve operational processes, procedures, methods, and tools continuously
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.• Bachelor's or Master’s degree in Engineering, Computer Science or a related field, or relevant industry experience
• 10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.
• Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.
• Proven ability to hire, develop and manage high-performing geographically distributed technical teams
• Excellent written and verbal communications skills
- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
- Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.
- Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
