Tech Manager

So, what’s the role all about?

This position will lead R&D teams that develop enterprise-grade and cloud-scale products.

We are looking for someone who is an established R&D leader, passionate about building and operating cloud-native and highly distributed products used by millions of users in a SaaS business model, has a deep understanding of agile development methods, and can lead a team of highly qualified software engineers.

How will you make an impact?

Lead the development of enterprise-grade SaaS data lake infrastructure that supports thousands of customer tenants.

Manage a software development team that includes developers and testers.

Work with the line of business to define the short-term and long-term product roadmap and strategy.

Work closely with product managers, technical architects, technical writers, and software engineers across multiple geographies to define/develop product capabilities, support and maintain the platform.

Lead the teams' delivery to a successful release by tracking work, dependencies, and risks, and taking corrective actions as necessary.

Be accountable for the quality of the product by ensuring the best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices.

Manage all people aspects of the team, such as hiring, reviews, mentoring, rewards and recognition, etc.

Prioritize, assign, and manage department activities and projects per the R&D department's goals and objectives. Adjust priorities and staff assignments to ensure efficient operation based on commitments.

Design and present projects to improve the current process and the overall platform

Have you got what it takes?

14+ years of experience in Software Engineering, with at least 3 years' experience managing multiple teams of software developers.

Proven track record of managing, developing, and supporting enterprise-grade, multi-tenant cloud-native software delivered as-a-service (SaaS).

Must have experience with Streaming technology like kinesis / kafka, Data Lake / Data Warehouse technology like Snowflake or Databricks, Kubernetes, AWS, cloud architecture.

Good experience with software release management, deployment, support, DevOps processes and tools for CI/CD and monitoring.

Experience in product development using Java technologies, web technologies, golang, python.

Experience with agile software development methodology.

Experience in Quality processes, performance testing strategies, End to End Testing.

Experience in leading quality practices and SLAs for SaaS applications.

Experience working with global teams is preferred.

Excellent communication skills, influencing skills, problem-solving and decision-making skills.

Proven ability to build strong, engaged, self-organizing teams.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5956
Reporting into: Director
Role Type: People Manager