Job Description

Hybrid

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

We are seeking a dedicated CX Business Ops Analyst with a proven track record in Professional Services or Customer Success data analysis, ideally with experience in enterprise software environments.

As a member of the Customer Experience (CX) Operations team, you will support the CX (Professional Services, Customer Success, Support, Education) organisation’s growth and optimisation, while sitting in the broader Revenue Operations team. In this role, you will have the opportunity to interface with everyone in the CX team as you build our internal analytics to help guide CX team members to deliver maximum value to Kong customers. You will support both strategic and tactical initiatives and will function as the primary CX Ops point of contact for all data, reporting, and analytics questions on a day-to-day basis.

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Job Description

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