Sr Business Systems Analyst

Business Systems Analyst, Product Operations

HubSpot’s mission is to Help Millions of Organizations Grow Better. This role contributes to that mission by developing and supporting the technology to make HubSpot's Products Grow Better. We enable our product teams to move quickly, smoothly and with the data they need to make decisions. We want our coworkers focused on the work that really matters: providing an exceptionally tailored product to customer needs.

Product Operations is a fast-growing, global team of data-driven influencers, setting the standard for how data and analytics is used at HubSpot, and inspiring product teams to action.  We draw from multiple sources of data (user event data, NPS, transactional data, etc) to discover what is going well, where we can improve, and what to build next, partnering with Product Management, User Experience, and Engineering leadership to build better solutions for our customers.

The Business Systems Analyst within the Product Operations team will manage and maintain our Amplitude ecosystem to run our product development efforts across the company. 

In this role, you will work on a team responsible for mission-critical data assets fueling the insights and development of our products. You will work with designers, product managers, engineers, and internal business partners to continuously improve our Amplitude ecosystem and the systems/processes that underpin them. We focus on high-impact, large, cross-functional initiatives. We have an ownership model so you will maintain what you build.

Our Business Systems Analysts need to have an eye for scale. They typically have previous success in implementing large products or systems and leading cross-functional teams. We look to the BSAs to partner with a variety of stakeholders, both technical and non technical, to understand pain points and areas of opportunity and thrive in an ever-evolving, dynamic landscape.

In this role, you’ll get to:

• Become an expert in a certain part of our product/systems and have a clear understanding of the current pain points and business problems that the company is facing.
• Drive best practices for Amplitude usage across the organization.
• Work closely with analysts, PMs, designers, and engineers to understand problems and find the best available solution.
• Translate business requirements into implementation plans.
• Coordinate large scale project deliverables in partnership with peers
• Build customized solutions on our third-party applications.
• Spec, build and monitor system integrations
• Relentlessly focus on quality and impact - quality of data, performance, user experience, etc
• Leverage data to identify areas of high impact
• Understand and represent the needs and perspectives of internal teams utilizing Amplitude.
• Work under pressure - it comes with the territory when you’re in the middle of every major strategic initiative we have

What we are looking for:

• Strong communication and organizational skills to be able to work with a variety of stakeholders
• Hands on experience experience performing data analysis through the use of SQL and BI visualization building
• Proven adaptability - have you pivoted your role, strategy, or perspective based on new information or business needs? Demonstrated impact
• Excellent problem solver with the ability to cross between detailed data and high-level insights.
• Empathy for our customers and end-users
• Expertise in developing and preparing complex solutions, functional specifications, and technical requirements
• Strong technical acumen. Do you enjoy digging into systems to understand and troubleshoot problems?
• Experience with product analytics and event tracking tools is a plus (e.g. Amplitude, Pendo, Mixpanel, etc)

Cash compensation range: 115400-184600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

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