Technical Support Engineer - Contractor

At Flatfile, we're creating beautiful, human-centric experiences to remove the barriers between people and data. We're automating every repetitive and painstaking process involved in teaching machines what data is and where it should go.

Flatfile's support team is the engine for the Customers for Life (C4L) organization, where we set the standard for customer support.

This isn't your typical support role; you'll take in inquiries ranging from sales questions to product best practices. As the JavaScript expert on our customer-facing team, you’ll be the go-to for complex problems with customer code. You will use internal and external resources to come up with creative solutions for current and future customers, all the while maintaining exceptional customer satisfaction. Working together with our Engineering and Customer Success teams is necessary, and you will be asked to collaborate daily.

You will report to: VP of Customer Success