Business Operations Specialist

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist.
The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality.

• Manage internal operational system configuration to support daily operation and operational data analysis to accommodate business requirements
• Develop and control operation KPI metrics and planning data, especially space usage and downfall analysis, cancellation with reason code analysis & SO release timeliness;
• Drive and optimize end to end operation service quality to make sure all the planned shipments are arranged according to system planning result and record exceptions;
• Manage daily operations issue escalations about demands fluctuation, carrier/FC capacity adjustment, vessel schedule change with carrier management, sales, forecasting and destination Ops to fulfill booking requirements;
• Co-work with internal function partners in origin Ops, destination Ops, LSP, sales, tech and products for new planning programs/features development and upgrade


- 2+ years of program or project management experience
- 4+ years of supply chain experience
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Good understanding of international transportation practice
- Proficient written and oral communication skills in both English and Chinese
- Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to detail, and work as a team member- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.