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Oportun

IT Support Specialist (R12759)

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León Guanajuato, Mexico

2d ago
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Job Description

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

 

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

RESPONSIBILITIES

  • The member of the End User Services team is responsible for handling requests to resolve incidents related to the technical equipment used within the contact centers.
  • Carry out implementation projects corresponding to new software and hardware technologies.
  • Prioritize the level of importance and urgency for the attention of incidents.
  • Establish and maintain strong working relationships with other teams and the business.
  • Excellent communication to lines of business regarding status and updates to action items as Requests / Incidents / Projects.
  • Proactive review of Incident trends to identify opportunities for improvements.

 

REQUIREMENTS

  • Excellent organizational and analytical skills
  • Excellent verbal and written communications skills
  • Bachelor’s Degree in Computer Science, Engineering or related, or equivalent experience
  • 1+ years of related IT/functional experience
  • Good IT technical knowledge (Linux, Windows, MacOs)
  • Good customer service aptitude and people skills
  • Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities
  • Mobile Devices iOS
  • Exceptional Teamwork spirit
  • Fluent in Spanish and English (B1, B2)
  • Strong Resolution skills
  • Good knowledge of 5 out of the following:
    • MS Active Directory
    • ServiceNow
    • Five9 Admin/Supervisor or IP telephony systems
    • Network/VPN
    • VDI Technology
    • JAMF

 

#LI-ONSITE

#LI-GK1

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

 

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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