• Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues
• Assist in building customer and carrier SIP Trunk connectivity, including interop sessions and activations
• Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports
• Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s
• Analyze history of telecommunication related incidents and perform preventive measures
• Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality
• Provide root-cause analyses on service outages
• Respond to Telecom alerts and alarms and provide corrective actions in coordination with the Network Operations Center
• Create technical documentation and call flow drawings as needed
• Manage Telecommunications Service Provider & Vendors
• Implement hardware and software deployments on the telephony network as required; deploy new services including interop testing with telecom carriers and customers
• Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network
• Participate in on-call emergency rotation 

• 1-2 years of telecom engineer experience with VoIP/SIP voice applications
• Must have Ribbon SBC/PSX experience.
• Working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc.
• Working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc.
• Knowledge of SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers
• Knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
• Experience with International Routing including ITFS, iDID’s and local termination policies
• Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers
• Document, troubleshoot and resolve a multifaceted and complex Global voice network
• Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA
• Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss
• Ability to execute and use intermediate level Linux/Unix system administrator commands
• Excellent working knowledge of telecommunications, maintenance processes and systems
• Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice
• Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
• Excellent verbal and written communication skills are required
• Excellent documentation skills are required
• Willing to work US time schedule

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

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