Yotpo is the leading retention marketing platform, empowering businesses to grow and thrive in the fast-moving age of eCommerce. We are looking for a dynamic Implementation Engineer  who can blend technical expertise with strong client-facing skills to enable the long-term success of our brands.

Role Overview:

As a Implementation Engineer at Yotpo, you will be our clients' technical expert, guiding them through the implementation and optimization of our product suite. Your role is essential for installing confidence in our merchants and ensuring they can leverage Yotpo's solutions to drive their business goals.

What you’ll get to do:

• You will own the technical onboarding process for new clients, ensuring seamless integration with Yotpo's platform and overseeing any issues that arise during implementation through to resolution.
• Customize technical solutions to meet a client’s business needs, balancing tailored advice on best practices and optimization with development resources and project timelines.
• Bridge the technical-business gap with your clients by partnering with high-level business stakeholders to understand their strategic vision for their brand’s e-commerce strategy and then guiding their technical counterparts to transform that vision into reality.
• Validate integration progress and data transference by working with our data teams and scripting tools.
• Diagnose and resolve complex technical issues, working closely with our Support, Product, and R&D teams to ensure that the resolution provides a short-term fix and long-term stability.
• Communicate client feedback and product enhancement requests to internal teams, contributing to continuously improving Yotpo’s offerings based on market trends.
• Partner with Sales, Sales Engineering, Partners, and Customer Success teams to ensure a unified approach to client management.

About you:

• Experience in a technical go-to-market role such as Solutions Engineer, Technical Account Manager, or similar, with a track record of successful project delivery and client satisfaction.
• Hands-on experience with web technologies (JavaScript, HTML, CSS, SQL) and APIs, particularly within the SaaS or eCommerce space. Experience with Python is a plus.
• Excellent organizational and interpersonal skills with the disposition to work independently, take ownership of projects and initiatives to see them through to completion, and prioritize and manage multiple tasks simultaneously.
• Ability to anticipate challenges and proactively communicate their implications to all stakeholders (technical, non-technical, internal, external) to manage expectations and mediate escalations. 
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders.

About Yotpo Canada:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Toronto office.
• Learn more about our Recruiting Process.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Crain’s and BuiltInNYC’s Best Places to Work lists. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes quarterly events, educational fireside chats, summer outings, end of year celebrations, and affinity groups like Yotpo Cares and DEI-PO. 

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.