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ComplyAdvantage

Tier 1 Technical Support Analyst

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Cluj-Napoca, Cluj, Romania

3d ago
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Job Description

Hybrid

We are looking for a driven, talented Technical Support Analyst with expertise in data quality to help us build our SaaS-based anti-money laundering solutions, which help organisations fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the Technical Support Team, being involved in maintaining the data that the company owns to increase its precision and quality

What you will be doing:

  • Check customer-reported issues
  • Understand our Screening Algorithm and datasets
  • Guide customers on how they can use the product and efficiently get the results they are looking for
  • Interrogate multiple applications to resolve an individual profile in our database
  • Research & review customer reports for our AML data product

What does success look like after 3 months?

  • You will understand our data structure and data quality
  • You will achieve and maintain high levels of accuracy and work speed
  • You will be able to work independently on the assigned tasks and business-as-usual activities
  • Understand the platform 

About you:

As a Technical Support Analyst, you will have:

  • Experience with Microsoft Excel, Access, or another database or spreadsheet application
  • Good attention to detail
  • Online research skills 
  • Great English communication skills (written and spoken)
  • 1-2 years experience in a Customer Support environment

What’s in for you:

  • Equity as we want you to have a part of what we are building 
  • Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best.
  • Hybrid working- We want you to strike a balance and be where you do your best work.  You will work with your manager to agree on what is best for you and your team.
  •  You will also get an annual budget to kit out your home office
  • Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
  • Annual learning budget to drive your performance and career development
  • Working from home budget
  • Meal Vouchers 35 RON/ Day
  • Access to an Employee Assistance Programme (Atlas) 
  • Medical Insurance 

About us:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime. 

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have five global hubs in New York, London, Singapore, Lisbon and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital. 

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

 

At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

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