Why you’ll love this role

You’ll be joining a fast-moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping develop the roadmap and support the execution of operations for the Safety & Trust team at StockX. This role is on the Safety & Trust team and will work cross-functionally with stakeholders in Market Integrity, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

• Identify fraudulent situations by reviewing suspicious activity reports and/or alerting systems and initiating remediation actions. 
• Thoroughly investigate leads on possible fraud provided by both internal and external clients. 
• Use data-driven points to identify fraudulent patterns and take preventative measures.
• Provide detailed analysis and reporting on fraudulent activity for supervisors and key stakeholders. 
• Review Fraud queues promptly to ensure efficiency for orders or users needing further review. 
• Maintain clean and detailed record keeping of instances of Fraud and losses sustained by StockX.
• Collaborate cross-departmentally to identify new areas of fraudulent activity and take preventative measures.  
• Provide feedback and assistance to additional departments in instances of possible fraud. 
• Provide analysis to fraud prevention partners and related vendors on new trends or actions needing to be taken to prevent fraudulent activity. 
• Facilitate regular meetings with vendors or other departments to update on current fraud trends. 
• Review and assist in the development of suspicious activity/exception alerts to identify fraudulent or suspicious activity. 
• Use detailed fraud detection methods to make informed decisions on StockX orders' status and users' status. 
• Thoroughly investigate all payment disputes and provide detailed analysis of identified dispute-related trends.
• Investigate and analyze chargeback patterns and trends to deploy fast remediation efforts
• Review and investigate fraud and chargeback reports to help proactively identify trends and deflect possible fraud and chargebacks.
• Review fraud and policy abuse trends in the industry and apply knowledge to proactively prevent risk.

About you 

• Experience in fraud analysis, customer support, investigation, chargebacks, or related fields. 
• Excellent written and verbal communication skills
• Proven analytical, problem-solving, and project management skills
• Ability to multi-task with attention to detail
• Ability to cooperate across organizational/department boundaries to reach mutual goals
• Ability to successfully pass a background investigation and drug test
• Consent to recurring background investigations at the discretion of senior management
• Physical ability to travel and remain physically attentive to security and investigative needs StockX faces worldwide
• Must be able to maintain composure in stressful situations and confidentiality of sensitive information
• Proficiency in using data analysis and computer-based tools, such as Google and Microsoft Office Suite and similar products
• Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing tasks and priorities

Nice to have skills

• Familiarity with StockX operations
• Investigative experience in corporate environments