Senior Sales Operations Manager

We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are seeking a Senior Manager of Sales Operations to join our team. This role is crucial for accelerating the growth of the Mark43 platform by supporting and optimizing the entire sales lifecycle, from lead generation through contract signing. You will lead a remote sales operation team and build/optimize processes across all aspects of lead generation, deal flow, contracting, sales analysis, and sales enablement.

What You’ll Do

• Lead and drive Sales Operations at Mark43 to ensure systems and processes are in place to maximize efficiency, accuracy, and communication within the team and company.
• Support global field sales teams with activities related to sales processes, GTBM policies, sales tools, data integrity, dashboards, reporting, process improvements and efficiencies across lead to cash process.
• Support Sales Leadership with forecasting, sales performance metrics, tools adoption and data hygiene. Includes leading and running cadences around forecasting, sales performance management metrics, pipeline reviews, and territory planning.
• Partner with Sales, Pre-Sales Services, Marketing, Sales Enablement, Finance, Product, and Account Management departments to ensure alignment and support for sales initiatives.
• Develop and implement strategies to optimize sales processes and drive global growth.
• Oversee the Salesforce CRM and other sales tools to provide insights and recommendations to executive leadership.
• Provide training and support to the sales team to enhance their performance and productivity.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Fluent in Excel and Salesforce; Proficiency in Hubspot, sales forecasting tools, PowerBI (or other advanced data analytics) preferred.

What You’ll Need

• Proven experience in a senior sales operations role, preferably in a global, remote environment.
• Strong leadership and management skills.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in Salesforce CRM and other sales tools.
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Experience in the public safety market ecosystem preferred.
• Advanced degree in business, marketing, or a related field preferred.

What You Can Expect From Us

• Supportive Environment: We provide a collaborative and inclusive work environment where your ideas and contributions are valued.
• Professional Growth: Opportunities for continuous learning and development to help you grow in your career.
• Work-Life Balance: Flexible work arrangements to help you balance your professional and personal life.
• Comprehensive Benefits: Competitive salary, health benefits, and additional perks that ensure your well-being.
• Impactful Work: The chance to work on meaningful projects that make a difference in the lives of first responders and the communities they serve.

People who thrive in this role tend to share the following characteristics:

Humble, open, and curious: You are genuinely interested in understanding our customers' needs and finding ways to solve their problems.

Resilient and proactive: You do not shy away from challenging work and proactively help your team solve problems.

Enthusiastic collaborators: You understand that the best outcomes are achieved through shared ownership and seek to spread knowledge and expand participation.

Comfortable with uncertainty: You are at ease working within hazy situations and can adapt to changing circumstances.

Passionate about personal growth: You view mistakes as opportunities for learning and want to grow as a leader, colleague, and person.

Eager to help others: You look for ways to support more junior team members and develop cooperative working relationships.