Senior Director, Telecom Client Services - Hybrid Work

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
About the Role:The Sr. Director, Client Success is a strategic leadership role focused on driving client engagement, business growth, and operational excellence. You will manage executive relationships, lead high-impact consulting engagements, and drive revenue expansion in large accounts.
Key Responsibilities:
Client Engagement & GrowthBuild and maintain strong relationships with CXOs and senior executives.Drive account growth through strategic mapping, pipeline conversion, and revenue expansion.Lead large-scale proposals, RFPs, and business case development.Ensure high client satisfaction and long-term partnerships.
Operational & Financial ExcellenceOversee high-quality client deliverables in pre/post-deal transactions.Manage profitability, margin expectations, and backlog growth.Drive utilization targets and ensure execution excellence.
Leadership & StrategyLead a high-performing team, fostering innovation and professional growth.Shape strategic initiatives leveraging industry and technology expertise.Develop thought leadership and establish industry eminence.
Requirements:15+ years in client relationship management, business development, and IT consulting.Proven track record managing $20M+ P&Ls and driving revenue growth.Background in B2B Telecom (Mobile, Internet, Network, IoT, 5G, Wireless).Experience leading RFPs, proposals, and technical solutions.Preferred experience in (some/all) MarTech, CX/DX Transformation, Gen AI, Cloud, and Managed Services.This role offers a unique opportunity to drive impactful client engagements while shaping the strategic direction of the business.