AMET FC Network Loss Program Manager

Are you looking for the opportunity to create substantial impact on business profitability through reduction of business wastes in operations? If yes, then Network Losses reduction role is the right opportunity. The scope of impact spans across AMET markets focused at reduction of network losses arising from Warehouse Losses and Warehouse Damages.

At Amazon, we're working to be the most customer-centric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there, we need exceptionally talented, bright, and driven people. To be successful, you will need excellent communication, negotiation and influencing skills to drive consensus across multiple stakeholders in order to drive product/process changes that will reduce losses.

This opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced, ambiguous and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving operations, process fixes and strategic initiatives to completion. The ideal candidate is motivated, optimistic and agile; with strong time management skills.


Key job responsibilities
- Work closely with the Central FC Network Loss Program Team, Operations (Inbound, Outbound, Customer Returns), Packaging, RBS, FBA re-imbursement, Data Analyst Teams, CTS, S&LP, ACES, Vendor Managers, Metric SMEs, CBW, ICQA and Tech Teams to implement initiatives related to tech enablement, standardization of metrics, processes, policy reviews and review mechanisms.
- Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
- Partnering with ICQA Data Analyst Teams and AOP (NL Analytics Team) to develop/enhance p0's and tools aimed to track/improve compliance misses that lead to losses in addition to improving accuracy of loss reporting's.
- Collaborate with regional SMEs to reduce losses related to WH Losses/WH Damages based on top root causes and develop input metrics to track for further performance enhancement.
- Lead WBRs and regularly reporting progress, challenges, and opportunities in network loss reduction to Central FC NL manager/senior leadership.
- Adapt and implement best practices from other markets to local marketplaces.
- Traveling across the AMET region when needed to continuously conduct Kaizen's and ensure there is a continuous improvement mechanisms built in KSA, EGY, TRY, UAE and South Africa.
- Partner with ICQA research analysts for any deep dives requires to get further clarity on root causes.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience building processes, project management, and schedules
- Able to communicate initiatives, progress, risks and improvement plans to Senior Leadership in a should-know basis

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