Program Manager, Trusted Tester Program, Gemini

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.

Preferred qualifications:

• Experience in a field related to end user research, e.g., User Experience Research, Market research, Data Analytics or End User feedback and insights.
• Knowledge of technical/data analysis and automation development, such as SQL and database querying, Google Apps Script, Python, etc.
• Ability to collaborate, build consensus, deliver, and drive decisions with stakeholder groups and cross-functional collaborators.
• Excellent problem-solving skills, along with ability to draw insights from data and manage recommendations and action plans.
• Excellent leadership and project management skills with ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Program Manager, you will manage execution of the studies, and develops tools and technologies to improve program efficiency. You will track milestones and deliverables, manage the on-time delivery from project commencemen to final report delivery, and help prepare communications to senior Google leadership. You will be a key contributor to the success of the Trusted Tester program and the development of high-quality GenAI features across.

• Manage Program and projects for gTech Users and Products (gUP) Trusted Tester user studies.
• Plan the timelines, capacity and budgets. Create and maintain internal and external documentation.
• Drive process improvement efforts. Manage multiple stakeholder meetings and track progress against goals.
• Manage vendor and stakeholder relationship and communication.
• Create and publish material for newsletters, team sites and requirements documents.