Technical Support Engineering Apprentice

Join our community and explore your passions while doing your best work at Microsoft alongside other apprentices from around the country. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead.

As a Technical Support Engineering Apprentice, you will undergo Technical Foundation Trainings on Microsoft Products, learn effective communication in a dynamic customer service environment, and prepare to provide technical support to customers, partners, field engineers, and other product support personnel. Your responsibilities will include diagnosing, troubleshooting, repairing, and debugging complex computer systems, networked and/or wireless systems. You will perform troubleshooting and related analysis, escalate issues as appropriate, or serve as the escalation point for highly complex issues.

At Microsoft, apprentices work on real-world projects in collaboration with teams across the globe, while having fun along the way. You will be empowered to build a community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.