With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. 

We are looking for a Cloud Solution Architect (CSA), specializing in Converged Communications (Converged Comms), who is passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. This role is flexible in that you can work up to 100% from home.  

First, Converged Comms CSAs accelerate E5 adoption by showcasing the business value, cost savings, and AI innovations that Teams Phone will bring to customers. You will identify and leverage unique use cases to outpace our competitors and expand usage, while also re-engaging blocked accounts and addressing churn.

Second, you will help scale our solutions by partnering with the Specialist Technology Unit (STU) CSAs and Modern Work (MW) CSAs to ensure a plan for continuous support through Unified. Converged Comms CSAs must fully understand our VBD offerings for Phone, enabling you to continue guiding customers effectively post-engagement.

Lastly, Converged Comms CSAs will drive usage excellence by collaborating closely with Customer Success Account Managers (CSAMs), MW Sales Specialists, and Account Teams. Your focus will be to ensure effective E5 renewal strategies, maintaining and updating committed usage milestones, and promptly addressing any blockers to progress through Unified Action Tracker

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.