Customer Success Manager

Why project44? 

At project44, we’re on a mission to make supply chains work. With Movement, our High-Velocity Supply Chain Platform, project44 optimizes the movement of products globally, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for over 1,300 leading brands across manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas industries. Recently named to Fast Company’s Most Innovative Company’s List, project44 is headquartered in Chicago with a diverse team spanning 19 global offices and growing.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain issues, let’s talk.

Customer Success Manager 

The Customer Success Manager will act as the primary liaison between project44 and a designated portfolio of accounts. Your primary mission is to ensure customers derive maximum value from project44’s products while providing exceptional service to our customers. 

Key Responsibilities 

• Collaborate with customers to develop strategies (Account Plans) that maximize product value and align with their business goals. 
• Gather and summarize product feedback from customer interactions, advocating for their needs with internal product and development teams. 
• Build strong relationships with customers, educating them on new products and features to optimize usage and enhance perceived value. 
• Serve as the main point of contact for customers and act as their internal advocate, prioritizing product requests to align with business objectives. 
• Monitor customer health metrics, identify risks, and create account plans by coordinating with customer support, product development, engineering, and other departments to achieve customer goals. 
• Lead Executive Business Reviews to highlight value, ensure ROI, and align with customers' strategic objectives. 
• Proactively manage multiple accounts to ensure success in service renewals, product adoption, business growth, and overall customer satisfaction. 
• Identify opportunities for upselling and cross-selling in partnership with the sales team. 
• Stay informed about logistics industry trends, including EDI and blockchain technologies. 

Qualifications and Preferred Skills 

• Experience with a fast-growing technology company is strongly preferred. 
• Familiarity with SaaS or platform-based products is strongly preferred. 
• Knowledge of supply chain operations is preferred. 
• A minimum of 5 years of experience working with enterprise customers in roles such as Customer Success, Account Management, Sales Engineering, or Consulting. 
• Proven ability to present confidently to executive leadership and large audiences. 
• Strategic mindset with the willingness to take a hands-on approach to achieve objectives. 
• Skilled at cross-departmental collaboration to drive customer success. 
• Highly organized and deadline-driven, with a strong sense of urgency. 
• Exceptional customer focus and commitment to customer satisfaction. 
• Excellent verbal and written communication skills in English. 
• Willingness to travel to key customer meetings and events.

In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office 3-days weekly in Amsterdam, Netherlands office. 

Diversity & Inclusion: 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodation needed during the hiring process, please email heena.mehta@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.