Operations Program Manager, eero MFG Operations & Supply Chain

Job Description
The Operations Program Manager (OPM) is a versatile professional with technical expertise in a wide range of operations projects. This role focuses on environmental compliance, supply chain management, and sustainability initiatives across the product lifecycle. The OPM will work closely with cross-functional teams including hardware development, legal, supply chain, manufacturing operations, quality, and sustaining teams to define solutions, understand regulatory requirements, drive business decisions, and execute strategies.

Key job responsibilities
Project Management

Oversee projects spanning the entire product lifecycle
Manage new product reviews and label reviews
Ensure subject matter experts are executing on meeting regulatory requirements
Maintain policies and procedures related to operations and compliance
Respond to inquiries from regulators and customers
Identify potential risks early in projects and create mitigation plans
Manage complex infrastructure projects from start to finish
Find ways to speed up project delivery and remove obstacles
Know when and how to escalate serious issues to leadership
Develop solutions for unexpected problems that arise during projects
Environmental Compliance

Manage compliance for components, devices, and packaging
Attend weekly regulatory intake meetings and assess impact on business
Report on regulatory items affecting the company or delegate to appropriate teams
Coordinate with packaging and hardware compliance teams on regulatory changes
Liaison with infosec and software teams for security and software-related regulations
Supply Chain Management

Ensure compliance with recycled content requirements
Oversee social responsibility initiatives in the supply chain
Establish and maintain an effective product compliance program
Serve as technical lead for triaging regulatory laws and their applications
Sustainability Initiatives

Create, execute, and report on sustainability goals
Conduct lifecycle assessments for products
Develop sustainability fact sheets
Lead efforts to reduce waste within the manufacturing supply chain
Drive Climate Pledge Friendly program participation on Amazon.com
Coordinate supplier renewable energy initiatives
Business Development Support

Create processes for self-serve sustainability information for RFP/RFI or new business pitches
Develop and maintain a portal for business development managers to access sustainability and compliance information
Hardware Development Engagement

Actively participate in hardware development core team meetings
Provide expertise on environmental compliance, sustainability, and regulatory matters to hardware teams
Ensure alignment between hardware development and operational compliance requirements
Reporting and Communication

Lead monthly sustainability syncs to align progress on goals
Provide written weekly reports for the eero Leadership Program Review (ELPR)
Summarize key updates, challenges, and progress on compliance and sustainability initiatives in the ELPR reports
Report on sustainability and compliance initiatives to stakeholders
Communicate effectively with cross-functional teams and external partners
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.