AWS Global Infrastructure is looking for an experienced Technical Program Manager (TPM) who is a passionate advocate of process excellence. This TPM will design and build operational processes, define software requirements, establish analytical reports and lead cross-functional teams to develop and deploy comprehensive equipment end of life solutions across AWS’s global footprint.

This Technical Program Manager will deliver and optimize workflows and metrics that ensure all intellectual property and storage devices are managed in accordance with Security Policy and in compliance with Environmental and Legal across all work streams. The role will work within the data center operations organization, measuring and reporting on performance execution while leading projects and solving technical problems aimed to deliver safe, secure, compliant and efficient processes that reduce risk and enable scale.

The candidate is expected to partner with Product Owners, Hardware Engineering, Security, Field Operations, Software and Data Analytics teams; reporting status to the leadership team. A successful candidate is customer oriented and has experience with process design, project planning, stakeholder management, communications management, schedule management and data analysis. The candidate must independently identify and produce metrics that can be used to measure success and report on progress at both the operational and the leadership levels of the organization. The successful candidate has experience in operations, document development and technical program management across time zones and has managed several large scale projects.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
The ideal candidate is customer obsessed, innovative, independent and results-oriented. As a TPM, you will
- Work with key stakeholders across multiple organizations to define strategy and requirements.
- Be responsible for scoping and delivering end-to-end software, analytics and technical solutions that span multiple technology teams.
- Establish and manage operational metrics and provide written and verbal updates to leadership.
- Innovate process and tool features on behalf of our customers.
- Provide process expertise to field customers in order to resolve challenges and blockers.
- Collaborate with product managers, software development teams, hardware development teams, and global process owners to architect and deliver technical solutions.

Your job requires a high degree of judgement, the ability to negotiate and influence delivery across teams, and excellent communication skills.


About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 3+ years of working directly with engineering teams experience
- Experience developing and executing/delivering product and technical roadmaps

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.