Analyst, People Services Excellence (10 months contract)

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role

We are seeking a detail-oriented and proactive Analyst to join our People Services Excellence team. This role plays a vital part in supporting backend operations, including invoice processing, vendor coordination, and centralized budget and forecast reporting across multiple People-related services such as Workplace Operations, Global Mobility, and Business Travel.

This position is ideal for someone who enjoys working with data, understands operational workflows, and thrives in a collaborative and fast-paced environment. You will work closely with the People, Finance, Admin, and Real Estate teams to streamline reporting, ensure timely payment processing, and contribute to key initiatives that enhance team efficiency and scalability.

Key Responsibilities

• Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities)
• Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries
• Update centralized spend reports by supporting data entry, reconciling invoices against planned budgets, and flagging discrepancies for review
• Assist in tracking financial data for cost allocation purposes and support consolidation into monthly reports (under the guidance of the Manager)
• Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed
• Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency
• Participate in small-scale process improvement initiatives where relevant to invoice management or administrative workflows
• Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager.

Qualifications

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or related field
• 1-2 years of experience in finance operations, procurement support, administrative services, or similar areas
• Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and basic expense reporting
• Experience with ERP systems such as Oracle or SAP is a plus

Technical Skills:

• Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts)
• Comfortable working with large datasets and documentation
• Experience maintaining financial or operational trackers

Core Competencies:

• Strong attention to detail and organizational skills to ensure accurate invoice processing and reporting.
• Effective communication and collaboration across departments (Finance, Procurement, Admin)
• High sense of responsibility, integrity, and professionalism
• Proactive, curious, and eager to learn and contribute to team success
• Ability to manage multiple tasks and deadlines effectively

Why Join Us?

• Be part of a growing and evolving team that drives operational excellence in People Services.
• Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency.
• Gain hands-on exposure to finance, procurement, and global operations within a leading tech company.
• Learn from and collaborate with supportive colleagues in a positive, team-oriented environment.
• Build a strong career foundation blending financial operations, vendor management, and reporting skills, with opportunities for further growth.

#Bangkok #1

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.