Senior ServiceNow Developer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior ServiceNow Developer 

Why We Have This Role

Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal employee experience. We are in need of a dedicated senior ServiceNow Developer to design, develop, and implement robust solutions on the ServiceNow platform. This role is essential in optimizing workflows, improving user experience, and ensuring that our ServiceNow instance evolves to meet our growing business requirements.

How You'll Find Success

• Demonstrate technical expertise in ServiceNow, ensuring high-quality development and delivery of solutions.

• Collaborate effectively with IT teams and business stakeholders to understand user requirements and translate them into actionable solutions.

• Maintain a proactive problem-solving approach to identify and mitigate issues before they impact operations.

• Foster strong relationships with users and provide exceptional support to enhance the overall user experience.

• Stay updated on the latest ServiceNow features and best practices to ensure the platform is leveraged to its full potential.

How You'll Grow

• Gain exposure to a variety of projects, enhancing your technical skills and broadening your experience within the ServiceNow ecosystem.

• Develop advanced competencies in ServiceNow features, preparing you for more complex challenges and responsibilities.

• Enhance your project management skills through hands-on experience in leading initiatives and collaborating with diverse teams.

• Access continuous learning resources, including opportunities for certifications to further your professional development.

• Engage in mentorship opportunities, contributing to your growth and that of junior developers within the organization.

Things You'll Do

• Design, develop, test, and deploy ServiceNow applications and modules to meet business needs.

• Collaborate with cross-functional teams to gather requirements and map out processes for efficient service delivery.

• Implementing customizations and configurations, including creating business rules, client scripts, and UI policies within ServiceNow.

• Perform regular system maintenance and upgrades to ensure optimal performance and security.

• Troubleshoot and resolve complex issues in the ServiceNow platform, ensuring minimal disruption to operations.

• Create and maintain comprehensive documentation for processes, workflows, and technical specifications.

• Assist in training and mentorship of junior developers and support staff on the ServiceNow platform.

What We're Looking For on Your Resume

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in ServiceNow development, including experience with ITSM, HRSD, & CMDB.

• Proficiency in JavaScript, HTML, and AngularJS, with a strong understanding of ServiceNow APIs and integrations.

• Solid understanding of ServiceNow best practices, coding standards, and development tools.

• Excellent problem-solving skills and the ability to work collaboratively in a team environment.

• Strong communication skills, with the ability to convey technical information to non-technical stakeholders.

• Relevant ServiceNow certifications (e.g., Certified Application Developer) are a plus.

What You Should Know About This Team

• Corporate-Wide Impact: System changes have broad visibility and significant impact

• Consistent Learning: Opportunities for growth and expanding scope

• Collaboration: Work across multiple departments and business leaders

• Amazing Team Culture: Highly collaborative and supportive team culture

Our Team’s Favorite Perks and Benefits

• Experience Bonus Program: Unique experiences on the 1-year anniversary.

• Wellness Reimbursement: Support for employee wellness.

• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.

• Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.