Account Manager

Job Title: LATAM Account Manager

Location: São Paulo Office 

Company Overview:
Join a leading customer engagement platform that empowers brands to build personalized, meaningful relationships with their users across mobile, email, web, and other digital channels. We help companies drive growth and customer loyalty through impactful, data-driven interactions.

Job Summary:
As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across Latin America. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment.

Key Responsibilities:

1. Account Management & Growth
• Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs.
• Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities.
• Identify and cultivate relationships with decision-makers and influencers within client organizations.
2. Navigating Sales Stages and quota achiever
• Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals.
• Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement.
• Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration.
3. Renewal approach and Strategy: Understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome.
4. Cross-functional Collaboration
• Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs.
• Communicate client feedback and insights to internal teams to help shape product development and feature prioritization.
5. Effective Communication Strategy

Versatile Communication Strategies: Skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders.Clear and Tailored Messaging: Ensures all communication is professional, concise, and customized to the audience's needs.

1. Market Understanding & Strategic Initiatives
• Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients.
• Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5+ years of experience in account management, customer success, or digital marketing, preferably within SaaS, Martech, or a customer engagement-focused company.
• Strong understanding of digital marketing, customer engagement, and CRM solutions.
• Proven track record of managing high-value accounts and achieving growth targets.
• Excellent communication and interpersonal skills, with the ability to work effectively across cultural and organizational boundaries.
• Trilingual proficiency in Portuguese, English and Spanish.
• Willingness to travel within the LATAM region as needed.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits, including health, wellness, and retirement plans.
• Opportunities for growth in a rapidly scaling, global company.
• A collaborative, innovative work environment with a focus on learning and development.

This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM.