AV Builds and Operations Engineer

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Audio Visual team at Stripe is tasked with delivering best in class collaboration experiences. This role will be responsible for the research and development of new AV experiences and standards, event production and operation, and project management ranging from office builds to technology rollouts. You will be joining a highly specialized team of AV professionals working towards the implementation of an equitable, functional, and cutting edge hybrid workplace.

What you’ll do

Responsibilities 

• Research and Develop our AV technology standards across our offices
• Serve as an escalation point for technically complex issues 
• Maintain a high bar of in office support 
• Help develop & mature our current processes with scalability being top of mind
• Work directly on the production and operation of our highest tiered internal events, such as our Company All Hands
• Ensure the AV experience at Stripe is equitable and consistent across the globe by leveraging remote managed technologies
• Own and manage the design, procurement, installation, and sign off of new office builds and retrofits 
• Develop effective runbooks for our support staff and Stripes
• Independently deliver on high impact projects
• Work cross functionally with other teams at Stripe in supporting the future workplace 
• Travel to our offices as needed as it pertains to project work and high tiered event ops.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of relevant experience in an enterprise scale environment
• Prior experience delivering, developing,  and writing complex technical solutions 
• High level knowledge of AV hardware & software infrastructures
• Working consistently and effectively in a collaborative and remote environment
• Strong understanding of streaming and event production workflows and the necessary protocols. 
• Strong problem-solving skills
• Experience with managing multiple vendors globally to ensure projects are delivered on time
• A healthy skepticism for the status quo and an unwillingness to settle
• Experience being a catalyst for positive change in a global organization
• Experience empowering the team and leading with empathy and integrity
• Precise communication skills, both written and verbal

Preferred qualifications

• CTS and/or CTS-D certification 
• Q-Sys Level 1+ certification
• Dante levels 1–3 certification
• Experience with QSC and Crestron programming