Customer Success Associate - French Speaking

It's with that in mind that Beyond is looking to add a Customer Success Associate to our growing team. Working in the Barcelona office and reporting to the Director of Customer Success, SMB you will have the opportunity to help support our internal teams and accelerate our growth. We believe in bringing your whole self to work. We are committed to building a diverse team and embracing an inclusive culture. If you are looking to get in on the ground floor of a high-growth startup and be a part of a founding team, we’re excited to chat with you.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! 

As our Customer Success Associate, you’ll be responsible for:

• Providing post-implementation support to customers and the internal Customer Success team throughout all phases of the customer lifecycle
• Delivering revenue management analysis & recommendations to customers in our Host and Lighthouse Segments
• Leveraging our Customer Success tool to manage various Customer Tasks & Calls-to-Action
• Handling and managing Custom Reporting requests
• Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
• Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue 
• Monitoring and reporting on the health and risk of accounts
• Collaborating cross-functionally to share and learn from best practices
• Providing training and assistance to customers via Zoom
• Be ready to assist other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Curious: By nature, you have a knack for learning the ins-and-outs of software. You have the desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help.
• Going Beyond: You love going above and beyond for teammates and customers, and a drive to identify creative ways to improve the customer experience. You don’t hesitate to suggest new, out-of-the-box ideas.
• Detail Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision. 
• Empathetic: You provide thoughtful communication which is the foundation of strong relationships with the ability to understand customer pain points and a genuine desire to help resolve issues.
• Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2+ years of experience working in Customer Support or Service
• Located in Barcelona and able to work from our Barcelona office
• Fluency and ability to work with customers in French & English
• Experience communicating difficult, technical concepts professionally and thoughtfully
• Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
• Ability to handle working in a fast-paced work environment
• Experience working with software or the ability to learn a wide variety of tools
• Clear, concise, and effective written and oral communication skills
• Familiarity with Property Management Systems and/or the vacation rental market preferred
• Advanced Excel knowledge ex. Data matching, Vlookups, etc

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Complete a writing assignment
• Meet with our Director of Customer Success, SMB for a deeper dive video conversation
• Complete an assignment and present it to a panel of interviewers
• Meet with other managers on our Customer Success team
• Have a final interview with a member of our Executive team