Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable business customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers range from individual professionals to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customers, so we are reinventing how we add and display business selection, price products, and provide the right customer experience. Amazon’s approach to this segment is peculiar, and unique because we are combining the Amazon store dynamic with B2B procurement and selling policies to iterate and improve our current experience. We are building new solutions to enable our global business customers to find and buy products from the Amazon stores and be in compliant with their procurement and business policies. We are disrupting the status quo of B2B by delivering new, efficient solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).

Enterprise customers typically buy in large quantities, often in annual contracts, and have very specific needs. We are seeking a Program Manager to lead the selection analysis for our largest customers. You will need to understand EU business customers, develop and execute product basket matching mechanisms and build customer-specific solutions. You will also be responsible for designing, improving and automating the overall process. This is a critical area for the business which has high visibility among the senior Amazon Business EU management team. The person in this role will also need to navigate a high level of ambiguity, show strong judgment, and invent new solutions for the business.

The person could be located in London, Luxembourg, or Madrid.


Key job responsibilities
The Program Manager will lead the following activities:
· Deliver high-quality product matches to satisfy customer's purchasing requirements.
· Help design, improve and automate the process to build scalable selection solutions for large customers in Europe and align with Amazon Business EU leadership.
· Establish and own operational KPIs to track performance of business processes.
· Dive deep into customer and business data to propose new solutions and processes.
· Collaborate with EU customer-facing teams to understand multiple use cases and personas and develop solutions to delight the business customer.
· Collaborate as a Subject Matter Expert to provide input to EU and global product teams to deliver a compelling customer experience.


About the team
Come be a part of a rapidly expanding global business! At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries.- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
- Industry experience a plus.- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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