Cloud Site Reliability Engineer

So, what’s the role all about?

 As a Site Reliability Engineer (SRE) for our large and regionally distributed SaaS platform, your primary responsibilities will be to improve the reliability and availability of our mission-critical cloud-based services. This will involve the following key duties:

• Identify and implement automation opportunities to improve the efficiency and scalability of our SaaS infrastructure.
• Manage and maintain a fleet-wide SaaS Grafana-based observability platform to provide comprehensive monitoring and visibility across our services.
• Participate in the release engineering process to ensure new features and updates are deployed safely and reliably.
• Administration custom middleware and tooling to enhance the observability, reliability, and operability of our SaaS platform.
• Collaborate closely with development teams to ensure their services are production-ready and meet strict reliability and availability requirements.
• Design, build, and operate an enterprise-grade SaaS observability platform to provide deep insights into the health and performance of our cloud infrastructure and applications.
• Govern AWS/Azure and others, cloud resources, and cost management
• Be an escalation point for help in deep analysis and problem solving when needed.
• Act as a local expert for areas of domain expertise.

How will you make an impact?  

Essential Duties and Responsibilities:

1. Observability and Monitoring:
• Create new dashboards and metrics to provide comprehensive observability into the health and performance of development teams' applications, including SLI/SLO metrics.
• Work with development teams to ensure proper monitoring is set up and enabled for their services.
• Identify evolutionary improvements to the observability and monitoring solutions.
2. Reliability Consulting and Automation:
• Consult with development teams on SRE services and best practices to help them improve the reliability of their applications.
• Create automation and tooling to reduce toil and manual intervention.
3. Process and Documentation:
• Follow established processes when performing work or help document and create processes, as necessary.
• Document troubleshooting steps and results in appropriate locations for historical access.
• Ensure compliance with policies, procedures, and standards.
• Implement or coordinate remediation required by audits and assessments, and document, as necessary.
4. Time Estimation:
• Estimate the time required to complete activities and projects.

Have you got what it takes?

• Experience with Agile, Jira, GitHub, monitoring, automation, dashboarding
• Experience with .Net C#
• Programming/scripting experience with any of the following: (Go, Python, Node)
• Experience with applications using JSON, yaml, Ansible
• Experience with private and public cloud technologies
• Experience with platform monitoring tools 

You will have an advantage if you also have:

Kubernetes + certification, Grafana, AWS, Azure, DevOps experience.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid