Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Role:
- Providing first line support by administering our ticketing system, providing
feedback and resolution of issues;
- Installing, configuring and maintaining computer hardware, operating systems
and applications, mainly on Windows 11 and Mac OS.
- Escalating unresolved queries to the next level of support (internal and external
interaction);
- Documenting policies, procedures and technical guides on our online knowledge
management portal;
- Basic troubleshooting of network connectivity;
- Managing a variety of company applications, mainly Microsoft products, Azure Entra ID, G-Suite etc.
- Providing remote assistance and support, over the phone or by using remote
tools
- Maintaining an updated inventory for IT Assets;
- Ability to work on-call for critical issues as required;
- Ability to work with remote teams
Requirements:
- 2-4 years of experience as Help Desk specialist- Must
- Proven experience working with Microsoft Operating systems, Azure Entra ID
and MacOS -Must
- Good understanding of Microsoft Active Directory services (Users and Groups,
Domain Controllers) - Must
- High attention to detail, accuracy, and efficiency, with the ability to prioritize
workload β Must
- Fluent English speaker - Must
- Experience with scripting languages like Powershell will be regarded as an
advantage.
- Strong communication skills, ability to work under pressure, service oriented is
highly desirable;
- Be self-motivated with excellent problem-solving skills.
- A positive, high energy team player
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
