Lead Diagnostic Technician

Waymo's Supply Chain and Manufacturing teams are making the technology of the future a reality. We handle all production processes and supplier development strategies: from contracts and purchasing, to designs for improved manufacturing, through quality control and delivery. We collaborate actively with Waymo engineering teams as well as external suppliers and partners to make sure everything is built to spec and delivered on time to meet the rising demands of our business.

You will:

• Act as the primary technical expert for fleet operations, providing in-depth knowledge and troubleshooting support to address complex vehicle issues outside of documented standard operating procedures. Engage with Waymo Engineering teams and work directly with OEM partners to resolve SDS-Ready faults.
• Offer immediate support to resolve technical challenges in both owned-and-operated and partener-led depots, ensuring minimal downtime and operational continuity. Required to travel to partener-led depots and provide in person support.
• Administer on-the-job training (including train-the-trainer) to operational teams as a certified instructor, enhancing their technical skills and enabling them to address recurring issues effectively.
• Collaborate with vendors to address technical concerns, ensuring alignment with Waymo's standards and fostering a culture of accountability and continuous learning.
• Develop and maintain technical documentation, troubleshooting guides, and best practices to support operational teams and improve overall fleet health.
• Provide expertise to improve preventive maintenance practices and collaborate with engineering teams to assist helping to identify and address potential issues before they impact fleet performance. Maintain the latest knowledge on all product releases and their impacts to fleet performance.
• Act as the primary technical expert for fleet operations, providing in-depth knowledge and troubleshooting support to address complex vehicle issues outside of documented standard operating procedures. Engage with Waymo Engineering teams and work directly with OEM partners to resolve SDS-Ready faults.
• Offer immediate support to resolve technical challenges in both owned-and-operated and partener-led depots, ensuring minimal downtime and operational continuity. Required to travel to partener-led depots and provide in person support.
• Administer on-the-job training (including train-the-trainer) to operational teams as a certified instructor, enhancing their technical skills and enabling them to address recurring issues effectively.
• Collaborate with vendors to address technical concerns, ensuring alignment with Waymo's standards and fostering a culture of accountability and continuous learning.
• Develop and maintain technical documentation, troubleshooting guides, and best practices to support operational teams and improve overall fleet health.
• Provide expertise to improve preventive maintenance practices and collaborate with engineering teams to assist helping to identify and address potential issues before they impact fleet performance. Maintain the latest knowledge on all product releases and their impacts to fleet performance.
• Travel on short notice to support fleet needs - could be up to 25% of the time.

You have:

• 5+ years experience in technician or mechanical engineering role
• Strong understanding of technical and tooling mechanisms in fleet operations
• Demonstrated ability works hands-on with equipment, machinery, or systems, performing maintenance, troubleshooting, repairs, and installations
• Demonstrated experience in managing multiple projects simultaneously while ensuring timely delivery and quality outcomes
• Strong verbal and written communication and interpersonal skills, with the ability to work effectively with cross-functional teams, external partners and executives

We prefer:

• Communication & collaborations: Effective communications skills to collaborate across teams & clearly document knowledge for cross-market knowledge-sharing
• Facilitating change: Change management principles, lead training sessions, problem solving & decision making
• Technical Skills: Proficiency in leveraging tools, technology and ability to troubleshoot and resolve complex technical issues
• Problem Identification & Resolution: Proactively identifying potential challenges, planning remediation steps & risk mitigation strategies
• Process Improvement: Proactively identify process improvement opportunities & executing strategies to improve processes

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